However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. Our shipments go through rigorous quality check processes before they leave our warehouse. I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED? However, if an item is unused, and customer is not happy with the product quality, provided we are notified within 10 working days, we will either replace or refund the products. Personal use items such as hip flasks, passport covers, luggage tags (once used), t-shirts, aprons (once worn) cannot be returned or exchanged. However if the shipment is lost in transit then customer can avail a refund.ĬATEGORIES/PRODUCTS NOT ELIGIBLE FOR RETURN/EXCHANGE If the item is shipped on time by us but an occurrence of delay on behalf of the courier, then refund is not applicable.Credit note can be issue under some circumstances. If any changes to the personalized product, then we must be notified on within 2 hours of placing the order.Size related issues will not be replaced or refunded as we clearly give a dimension view for every product in the images and description.If Item is personalized in nature then refund will not be processed unless there is a manufacturing defect or error/mistake in personalisation.
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