I’m still going to go to a new salon, but appreciated the phone call and updated my review to reflect both of the prior estheticians work. Edit: the owner did call and offered a 50% refund and free future service. I called another sugaring salon and they agreed so I’ll be taking my business elsewhere. I’ve never had this issue before, yes it may happen, but it shouldn’t and I definitely don’t think I should have had to pay (especially full price) when an error like this occurs. The same esthetician answered and told me that this happens often with sugar wax and there’s no guarantee I won’t get wax on other areas of my body while getting waxed if I use sugar. I was charged f ull price and left with my hair matted up from wax. I called next day once the shock wore off to see what could be done about the situation. I also had curled my hair, dressed up, and had things to do after my appointment. I was a bit shocked, she did try to remove it, but couldn’t get all of it out. I’d been getting sugar waxes from Bailey and never had a problem, she was great! Now both Baileys left and the new esthetician got sugar wax on my hand and in my hair during my appointment. Will update review if I hear from the owner. I needed a good wax where everything was smooth.walking out in pain and feeling like a porcupine is not what you should get when getting a waxing service done.:( … – show She told me I didn't have to pay for my wax. As she did provide a service even though it was a horrible one. I never asked for a discount and was still willing to pay for my wax when I went to the counter. Have never been treated so poorly on top of having a horrendous job done. She opened the door very wide so anyone could see me undress that was outside of the room. and then just Left wax all over me and even flung wax on my clothes that were on the chair in my room as she was going out the door. After doing that a couple times she informed me i was being disrespect because i told her it was hurting. She just smiled and started pulling rougher on the wax. When I told her it was extremely painful more painful than any wax I had ever gotten. Was there for over 45 minutes and was about in tears. When I say multiple like 10+ in the same areas. The lady continued to go over the areas multiple times. Its been over an hour since my appointment and I still hurt and burn from the waxing. The entire area feels like 48 hrs after you have shaved. The lady broke off a ton of hairs all over. More painful than my first time ever getting waxed. But new girl working there is horrendous!!!! I do not suggest getting a Brazilian sugar wax done at this location. I use to see Bayley there and she was amazing. I have been getting wax's for a long time and this was absolutely the worst wax i have EVER GOTTEN.
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